Complaint Handling Procedure

sabelwood aims to run a high calibre lettings agency business. We do our best to operate in a professional manner and to the highest standards; however, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:-

Making a complaint

sabelwood is independently owned and operated by Steven and Debra Abel. In the first instance your complaint should be directed in writing to the directors. They have an honest and sincere desire to resolve your complaint as soon as possible and will acknowledge your complaint within three working days and should respond within fifteen working days with a formal written outcome.

Write to us

47 High Street

Email us

Resolving your complaint

We will investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. In our response we will outline the outcome of the investigation and what we will do to put things right if we have made a mistake.

Property Ombudsman Review

If you are still unhappy you have the option to take your complaint to the Property Ombudsman within twelve months of the date of the final letter.

The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process.

Further details of the Property Ombudsman are available at
Milford House, 43-55 Milford Street, Salisbury SP1 2BP - Telephone: 01722 335458


47 High Street, Bridgwater
Somerset, TA6 3BG

Tel:01278 432850

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